Moving from Lightspeed to Shopify shouldn't mean starting your store from scratch.
We’ll move your products, customer records, order history, and other important store data to Shopify, then set up your new store around the way your business works. As an official Shopify Select Partner, we’ll make sure the important details are covered before launch.
or call 888-711-2347
Includes 60 days of free post-launch migration support, and we’re still around after the move.
Official Shopify Partner
Since 2015 · Shopify store migration, design and development. View profile ↗
Illustrative workflow, not a live project
Attention: 5 items need attention.
Do you get a clear answer when something breaks after launch?
Review summaries praise the onboarding specialists but report slower or less consistent support later on, especially when it’s unclear who owns the account. Experiences vary by account.
If fast help with checkout or stock problems matters to you, write down how long your recent tickets took. That gives you a fair baseline when you compare support options.
Are you running into walls when you try to tune SEO, tracking or design?
Reviewers focused on growth teams describe limited control over SEO, paid-ad attribution and advanced customization. Some also say the themes fit standard catalogs better than unusual ones, such as parts-based inventory.
Make a list of the specific changes you’ve wanted and couldn’t make. Shopify offers more theme and app options, but some needs still call for an app or custom work, so we check each item during the review.
Do you feel tied to a payment setup or renewal terms you did not choose?
Some reviewers say they felt steered toward Lightspeed Payments, and some describe billing or renewal frustrations. Others don’t mention either, so experiences vary.
Before planning a move, read your current contract, processor terms and any early-exit conditions. Which payment options you get on Shopify depends on your country and chosen provider.
Is the upgrade path from C-Series really a like-for-like move?
Lightspeed documents the E-Series upgrade as optional and free, but only for certain North American merchants. One agency guide reports that settings, products and customers carry over while historical transactions don’t, and that the storefront is a new design.
If you’ll redesign and re-test either way, it’s fair to weigh that effort against a move to another platform. We confirm what applies to your account during the free store review.
Is your website and your till so linked that changing one feels risky?
Reviewers call inventory sync with Lightspeed Retail a real benefit, but say the tight coupling makes leaving harder later. Agency guides add that stores using both need matching SKUs and barcodes when they move.
Decide first whether the till stays or goes. If it stays, the new store needs a working inventory connection, which may mean an app or integration we scope with you.
Pet supplies
Advance Pet Mart started on WooCommerce, but plugin and hosting problems kept getting in the way. We moved the store to Shopify, and they are very happy with the move. We also worked with them on design, SEO, AI SEO and marketing.
Visit the live store
Electronics & gaming retail
We moved City of Games from a broken OpenCart store to Shopify in four weeks, kept its look, rebuilt the features it had lost and protected its search rankings with 301 redirects.
Read the case study
We moved Contours Rx from BigCommerce to Shopify and redesigned the website with a sleek, user-friendly interface and enhanced product pages.
Visit the live storeMove and rebuild. Your data moves over and the storefront is rebuilt on Shopify.
Quote after a free store review
Move a complex business. Built for large or heavily customized stores and the systems connected to them.
Custom quote after discovery
Every migration includes redirects for your old URLs, titles and descriptions carried over, and 60 days of free support after launch. Your Shopify plan, apps and other third-party costs are not part of our quote.
Matrix items and identifiers
Descriptions and media
Collections and filters
Quantities per location
Duplicates checked across systems
Available consent, kept separate
An agreed date range
Scoped separately
Balances reconciled
Layaways, deposits, returns
Serials and work orders, where used
A tested redirect map
Where each item goes in Shopify, and what we check before launch.
| Lightspeed | Where it goes in Shopify | What we check |
|---|---|---|
| Products & variants | Products, variants and agreed custom fields. | Identifiers, valid combinations, prices and product relationships. |
| Images & online content | Agreed media, product descriptions, pages and blog posts. | Completeness, formatting, file access and anything still served from a Lightspeed host. |
| Categories & specifications | Collections, navigation, filters and suitable product fields. | Browsing structure and meaningful product information, not just copied labels. |
| Lightspeed | Where it goes in Shopify | What we check |
|---|---|---|
| Stock by location | An agreed inventory setup in Shopify, or a retained POS connection. | Location mapping, saleable quantities and which system owns stock. |
| Gift value, loyalty & credit | An agreed transition or a retained ledger. | Balances, who honors redemptions, and reconciliation. |
| Open transactions & specialist records | Scoped handling or retained access. | Deposits, layaways, pending returns, work orders and serialized records, where used. |
| Lightspeed | Where it goes in Shopify | What we check |
|---|---|---|
| Customers & addresses | Agreed customer records and addresses. | Duplicates across retail and ecommerce, and which contact fields are available. |
| Marketing preferences | Available subscription and consent mapping. | A customer record doesn’t automatically mean marketing permission. |
| Online order history | An agreed import or a retained archive. | Dates, line items, totals, statuses and source order references. |
| Retail sales history | A separately scoped import or reporting archive. | Online orders already recorded in POS aren’t counted twice. |
| Lightspeed | Where it goes in Shopify | What we check |
|---|---|---|
| SEO data & public URLs | Relevant destinations and tested redirects. | The actual storefront, localized paths and platform limits. |
Importing orders doesn’t carry over the original payment transactions, and it won’t recreate your old reports or order numbering exactly. We can keep source order references through a supported method. Don’t count on passwords or saved payment details coming across.
One online order can also exist as a sale in Lightspeed POS, and loading both exports would count it twice. We sort the data into what Shopify needs to run, what customers see in their history, what belongs in accounting and reporting archives, and what still needs action.
Which eCom and Retail products are involved.
Identifiers, duplicates and missing content.
Matrix items, variants, options and images.
Customers, online orders and retail sales.
The storefront and the systems to connect.
Stores, stock and any POS-transition work.
The proposal lists our project fee apart from Shopify, retained Lightspeed, connector, app, theme, hardware and payment costs. Price and schedule are confirmed after the review.
FreeStore review and quote before you hire us
60 daysFree post-launch migration support included
Tell us what you sell, how your website ties into your stores and what you’d like to change. We look at your setup, then walk you through the route, what moves, what gets rebuilt and what it costs.
No technical knowledge needed, and you don’t have to know your Lightspeed series. We don’t need exports or logins to start. Secure access is arranged later.
Lightspeed’s original online store. We go through the catalog, content, order history and any retail connection with methods that suit this source.
Not the same data format as E-Series.The Ecwid-based online store. It can be a standalone site or sit inside another website, so we find out which yours is.
Embedded stores need the host site reviewed too.The retail POS. We look at items, matrix products, locations, customers and whatever data feeds your online store.
Often connected to a separate ecommerce store.Formerly Vend. We look at the retail setup and any Shopify or other ecommerce connection you already have.
Its integrations differ from R-Series.Not sure which Lightspeed series you use? Send your website URL and tell us how you manage products and take payments. We’ll work out the rest in the review. With OnSite, S-Series or another legacy setup, we first check what access exists and whether a migration route is feasible.
What we agree
What we review
A migration moves the agreed records to Shopify once, with a final update at launch. An integration keeps two systems in step every day after that. Route A usually needs both, and your proposal gives each its own scope and costs.
| In your Lightspeed data | What we review | How we decide the Shopify setup |
|---|---|---|
| Products & matrix items | Parent and variant links, sizes and colors, prices, and which combinations are really valid. | Products with variants for the combinations you sell. We don’t generate every possible combination during the migration. |
| Identifiers | Internal system IDs, custom SKUs, manufacturer SKUs, UPCs and EANs, plus missing or duplicate values. | Matching rules we agree with you. A Lightspeed internal ID doesn’t automatically become a Shopify SKU, and real barcodes keep their exact format and leading zeros. |
| Online content | Descriptions, images, specifications, filters and product options that may live only in the ecommerce system. | Pulled from the right source, since a retail export may not include the website’s content. |
| Retail-only items | Products sold in store but never published online, and online items with no retail record. | A decision for each group. Publish, keep unpublished or leave out. |
The example on the right is illustrative. Field names and values vary by Lightspeed series and by how your catalog was set up.
| System ID internal record | 210000001234 |
|---|---|
| Custom SKU your code | TEE-BLK-M |
| Manufacturer SKU supplier code | 4471-BK-M |
| UPC barcode | 012345678905 |
| Source ID reference | 210000001234 |
|---|---|
| SKU | TEE-BLK-M |
| Supplier code field | 4471-BK-M |
| Barcode | 012345678905 |
The barcode keeps its leading zero, so scanning in store and online stock updates still find the right variant.
Products, prices and stock each need one source of truth. We settle that per record type, along with where your staff should make edits.
We look at quantities and availability rules per location instead of copying one combined total into every Shopify location.
We check products, variants, prices, customers, orders and stock one by one. A connector may handle some fields or directions and skip others.
Failed updates, unmatched items and duplicates each need an owner and a check. Some integrations overwrite edits made in Shopify.
| Record | Owner / direction | Status |
|---|---|---|
| Products & variants | Lightspeed POS | Agreed |
| Prices | Lightspeed POS | Agreed |
| Stock by location | Lightspeed POS | Agreed |
| Online descriptions & images | Shopify | Agreed |
| Online orders | Shopify → POS | Test |
| Customers | Check the connector | Review |
| Cross-channel returns | Check the connector | Not assumed |
Sell a size variant in store, place an online order for the same product, then process a return at the intended location. We check the item, the quantity in each location, the order status and the payment handling. It shows how we test, and it doesn’t mean every connector supports every cross-channel return or refund.
Handle live connections carefully. Lightspeed’s own documentation warns that relinking an integration can have consequences. We never disconnect and reconnect a live integration just to troubleshoot, and any change to a working connection is planned and tested first.
We look at the real balances and agree a replacement, continued redemption or a settlement. Keeping the same gift-card codes isn’t guaranteed.
Reconciled, so value isn’t spent twice.We review points and rules, then agree on a suitable Shopify app, a retained system or a settlement. Identical loyalty rules aren’t assumed.
Customers are told what changes.We agree what gets completed in Lightspeed, what moves through a supported process and who handles remaining balances.
Moving a record doesn’t move its payment.Refunds on old payments may have to go through the original system or payment provider, so we hold on to that access until everything owed is settled.
Not every old payment refunds through Shopify.Where it lives after launch, how it gets redeemed or completed, how customers hear about it and how double redemption is prevented. Balances don’t move on their own, and we keep the source and payment-provider access you need for anything outstanding.
An imported work-order note isn’t a working repair system, and not every Lightspeed feature has an exact Shopify equivalent. Your proposal says which functions use Shopify features, apps, a retained system or development.
We check selling, returns, staff permissions, locations, inventory, purchasing and reporting against current Shopify features and suitable apps.
Based on your workflows.We check each device, operating system, country and payment setup. Existing Lightspeed card readers, terminals, printers and scanners may not work with Shopify, so nothing is assumed.
Some hardware may work; we check it.Where included, this covers training, test sales, receipt settings, permissions and a first-day operating plan for each location.
Agreed per location.Remote setup, coordination with hardware and payment providers and your team’s tasks in each store are all set out in the proposal.
Who does what is written down.Some retailers launch the Shopify online store first and move the tills later, after staff are trained and test sales have passed. We plan stock verification, open transactions and reconciliation around whichever order suits you.
Layouts that fit your brand, product templates, navigation and editable content, or agreed elements of your current design.
Explore theme & design →Scoped workflows and integrations for cases where no existing app does the job.
Explore app development →Migration checks for URLs, content and metadata are included as agreed, and ongoing optimization is a separate service.
Explore Shopify SEO →SEO, Google Ads, Meta Ads, email and other fitting channels to help you grow after launch.
Explore ecommerce marketing →We quote migration on its own. Redesign, app development and ongoing marketing come in only if you want them, each with its own scope and price.
Importing a catalog doesn’t carry these connections over. After launch we check the agreed feeds, tracking and consent settings.
Shopify has its own URL structure and redirect limits, and a redirect method that works for one Lightspeed setup may not work for another. Rankings can shift after any migration, so we don’t promise identical URLs, unchanged rankings or automatic traffic growth.
Example paths only. We work from your store’s actual URLs, which vary by series, language and setup.
Replacing the embedded catalog doesn’t migrate the whole website by itself. We review the surrounding site and its pages, who owns the domain, the real public URL patterns and which content stays or gets rebuilt on Shopify.
Connecting a domain to Shopify and transferring its registration are separate things. A domain you own can usually connect without changing registrar. We review DNS first.
Shopify doesn’t host email inboxes. If mailboxes or other services rely on the same domain settings, we plan for them before anything changes.
We hold on to the agreed exports, files and system access until dependencies and outstanding obligations are cleared.
We arrange access to your Lightspeed account securely, and never through the public enquiry form.
Migration tools can move common Lightspeed records, and some providers offer assisted or managed services. Merchants use them successfully, and where a tool suits your data we can use it as part of the project. We take responsibility for the agreed project around it, covering source identification, mapping, storefront, connections, testing and launch.
| Your question | Self-service migration tool | Migration managed by WEP |
|---|---|---|
| Who identifies the source? | You pick the Lightspeed product and the records the tool supports. | We identify your eCom and Retail series and write down what moves and who does what. |
| What about POS and stock? | Records may move, but connector and stock rules usually fall to you. | We assess the route, agree who owns each record and test stock by location. |
| What about balances and open orders? | Often outside the tool’s scope. | Each balance and open transaction gets an agreed owner and process. |
| Who builds the storefront? | Usually a separate job for you or another provider. | Theme setup or customization planned alongside the data. |
| Who runs the launch? | Your team coordinates the cut-off, domain, redirects and checks. | We coordinate the cut-off, domain, redirects, late-activity checks and 60 days of free support. |
The online store migration was seamless without having 0 downtime. The staff is properly trained, well communicated and proactive Highly recommended
Web commerce pros created a really lovely design for our website. They also changed the layout for our images and updated/resized images so that the site is overall much more attractive. We have been receiving a lot of positive feedback from customers on the ease of use and the overall look of our site. In addition, we are very grateful to Roy for coming up with a creative solution for allowing customers to easily create their own quotes, which has been very helpful to both our operations and our customers.
Arfat and team were proficient with BigCommerce Page Builder and Shogun to create and modify pages. We successfully completed the migration with their assistance and were happy with their work. We would hire again soon for our next project.
First we pin down your Lightspeed series, which records are in scope, the POS decision, the integrations and who owns each task.
Shopify gets built on the side. Then we go through sample records and typical online and in-store purchases with you.
This stage settles a catalog freeze or change log, the final cut-off, the selected updates, which system owns stock and a stock reconciliation by location.
We run the website launch and any separately scoped retail change, then reconcile late online orders, in-store sales, stock changes and agreed customer balances.
So the switch is planned ahead.
We plan the migration around a defined cut-off. If Lightspeed POS stays, the ongoing connector is a separate piece of work with its own operating rules. We work to keep the risks down, and we can’t promise zero downtime or zero data loss.
We found no official end-of-life notice. Lightspeed’s help center describes the older C-Series as still supported and the E-Series as its flagship eCommerce product. The company has said it is focusing on certain markets, so check its latest announcements for your region and plan.
Yes, it matters. Lightspeed sells or has sold several lines, including C-Series eCom, E-Series eCom and Retail point of sale, and each exports data differently. Working out which one you have is one of the first things we do in the free store review.
Yes. We look at your catalog, apps, integrations, URLs and any link to a Lightspeed till, then tell you what moves cleanly, what needs rebuilding and what we’d suggest. You’re under no obligation to proceed.
It varies with catalog size, order history needs, languages and whether a till stays connected, so we don’t quote a fixed figure up front. One agency estimate for a mid-sized store runs to a number of weeks. You get a timeline after the free store review.
Our team does the planning, data moves, theme setup, redirects and testing. You review the new store and approve it before it goes live.
Yes. Lightspeed eCom’s Exports tool produces CSV files, and its help center lists products, variants, orders, customers and redirects among the data types. The files are deleted after a limited time, so download them promptly.
Partly. Customer names, emails and addresses can usually be exported and imported, and the export covers registered and guest customers. Passwords generally can’t be carried over, so customers are normally invited to set a new one. We confirm the details for your store during the review.
It can, though not by simple file upload. Orders can be exported to CSV, but an agency guide reports that bringing them into Shopify usually takes an API-based import or an app. We tell you what’s practical for your volume, and you can keep your Lightspeed exports as a record.
Not always one for one. Reviews depend on your review app and whether it can import them, and Lightspeed filters or specifications may need to become Shopify collections, metafields or filter settings. We map these with you during the review.
It can. Stock levels are often synced between the till and the website, and SKUs and barcodes need to match in the new setup. If you’d rather connect Lightspeed to Shopify than replace the till, that’s an integration separate from the move itself. We check whether your till can connect or needs replacing.
No. Themes belong to their platform, so the storefront is rebuilt on a Shopify theme. We carry over your branding, content and key layouts and use Shopify’s theme settings where we can.
Not guaranteed. Product and collection URLs change on Shopify, so we map old addresses to new ones with 301 redirects. Rankings can move after any platform change, and we can’t promise they will stay the same.
Usually yes. Your domain can stay with its current registrar and point to Shopify, or you can transfer it. Email is separate from the store and typically stays as it is, and we confirm that during the review.
We build the new store on the side while Lightspeed stays live. The domain switches once you’ve approved and tested, and we plan the timing around your busy periods. We can’t promise zero downtime, but we aim to keep any gap short.
The price depends on catalog size, number of languages, integrations and design work. You get a written quote after the free store review. Shopify plan fees and any apps are separate and set by those providers.
Possibly. Some Lightspeed features, such as certain filters, B2B pricing or reviews, are handled by apps on Shopify. We list the likely apps and their costs in the quote so the total is clear up front.
Yes. Every project includes a free post-launch support period for fixes and questions while your team gets used to the new store.
Every migration includes 60 days of free post-launch migration support within the agreed scope. To start, send your website URL and tell us about your stores and retail plans, and we’ll arrange deeper access securely after we talk.
Ready to migrate Lightspeed to Shopify? Tell us what you sell, how your website and stores fit together and what you’d like to change. We’ll look at the setup and propose a route, a scope and a quote.
Or call 888-711-2347
60 days of free post-launch migration support within the agreed scope.
