I continue to enjoy working with this company. They created the most beautiful website ever! They are proactive and helped get my product off the ground quickly. Their knowledge in navigating the backend of Shopify as well as social media has been a huge help. I trust them implicitly and bonus they are fun to collaborate with.
Get your free social media audit
Tell us about your store. A social media specialist will email you to ask for your profile links, review what’s visible on your public profiles, and send you a short report with what to fix first. No access needed for this first review; deeper numbers like reach need access to your accounts.
- Profiles, bios and links checked
- How often you post, and when
- Which posts get the most likes and comments
- What your competitors post
- Quick wins you can use this month
Why your social media isn’t helping your store
Posting with no plan
Posts go up when someone has time. Weeks of silence make a store look closed, or worse, gone.
Last post: 23 days agoComments and messages left unanswered
Questions about sizes, shipping or returns sit for days, and those buyers shop somewhere else.
14 unanswered commentsContent that doesn’t sell
Nice photos, but no products, no prices and no reason to visit the store.
Link clicks: 0.2%Profiles that look unfinished
An old bio, a broken link, no Highlights. New visitors decide in seconds whether you’re worth following.
Bio link: 404No time to do it well
The owner posts late at night between orders. It’s hard to be creative when you’re running the business.
Posted at 11:48 pmNo idea what’s working
Likes go up and down, but nobody knows which posts bring visits or sales.
Website visits from social: unknownYears building and growing online stores
Ecommerce platforms we develop on and market for
Average rating from 224 client reviews
Online stores we’ve worked with
Content made for online stores, not just pretty pictures
Product posts & carousels
Your products shown clearly, with prices, features and a reason to tap through to the store.
Reels & short videos
Short vertical videos edited from your footage: demos, unboxings, how-tos and quick tips.
Stories & Highlights
Daily-style Stories for new arrivals, polls and offers, saved into Highlights on your profile.
Customer content & reviews
Customer photos, reviews and tags reposted with permission. Real customers build trust that’s hard to get any other way.
Brand & behind the scenes
Your team, your story and how products are made or packed, so people trust who they’re buying from.
Launches, sales & seasons
New drops, holidays and sale events planned ahead, so you’re never posting at the last minute.
Which social media channels we manage
Facebook page management
Main planPosts, Reels, events and replies on your Facebook page. In the main plan, the same posts go to Facebook and Instagram.
- Page posts and Reels
- Comments and messages answered
- Page info, hours and links kept current
Instagram management
Main planFeed posts, carousels, Reels and Stories, with your profile and Highlights kept on-brand.
- Posts, carousels and Reels
- Stories and Highlights
- Product tags where your store is eligible
TikTok management
Premium add-onVideos made for TikTok by our team, not reposts from Instagram. Priced separately because each video is made for TikTok.
- Videos made and edited from your clips
- Trends and commercial-use sounds
- TikTok Shop and TikTok ads as options
LinkedIn company page
On requestCompany page posts for B2B, wholesale and founder-led brands that sell to other businesses.
- Company news and product posts
- Planned with your other channels, written for a business audience
- Posting only, no outreach
Pins and boards for products people plan ahead for, like home, fashion, food and gifts.
- Product pins linked to your store
- Boards by season and theme
- Pins from your existing content
Not sure which channels fit your store?
Your free social media audit includes a recommendation: where your customers are, and where to start.
TikTok management is a premium add-on
TikTok management Included in the add-on
Short videos made and edited by our team from your product photos and clips: product demos, trends, tips and behind the scenes, with captions, text on screen, music and voiceovers, using AI-assisted editing tools. Sounds are picked from TikTok’s Commercial Music Library, so they’re cleared for business use.
TikTok Shop setup Optional
For eligible stores: your shop connected, products added and product links ready to use in videos.
TikTok Ads Optional
Spark Ads that boost your best organic videos, plus product ads once TikTok Shop is live. Your ad budget is separate from our fee.
What you provide: product photos and short phone clips. We tell you what to record, then we turn it into TikTok videos.
stridesupply · videos, TikTok Shop and ads
- TikTok profile set up
- Videos made & edited by our team
- Trends & commercial-use sounds checked
- TikTok Shop connected (option)
- Product links on videos
- Spark Ads boosting the best video (option)
How a month of social media works with us
Next month’s content calendar, built around your products, launches and holidays.
We write the captions, design the posts and edit the videos.
You see every post before it’s published and can ask for changes.
Posts go out on schedule, and we answer comments and messages.
- Mon 3Product carouselTrail X · 3 colorsApproved
- Wed 5ReelHow we pack ordersEdit requested
- Fri 7Customer photoRepost from @jess.hikesApproved
- Tue 9Gift guide carouselHoliday picks under $100Waiting for you
Comments and messages answered in your brand voice
- Comments and direct messages answered during agreed hours
- Routine replies follow answer guidelines you approve
- Order and refund questions passed to your team
- Complaints and sensitive questions sent to your team, not answered by guesswork
- Spam hidden and repeat questions turned into posts
Social media management services for online stores
Social Media Audit
Profiles, content, posting times and competitors reviewed, with a list of what to fix first.
Content Calendar
A monthly plan built around your products, launches, holidays and sales.
Post Design & Captions
Posts and carousels designed for your brand, with captions and hashtags written for you.
Reels & Short Videos
Short videos edited from your product footage and customer content.
Stories & Highlights
Stories for new arrivals, polls and offers, saved into Highlights on your profile.
Community Management
Comments and messages answered during agreed hours, with order questions passed to your team.
IncludedProfile Setup & Optimization
Bios, links, Highlights covers and page info set up to turn visitors into followers.
Instagram Shopping & Product Tags
Product tags on posts and Reels where your store is eligible, linked to your catalog.
Approval Before Posting
You see every post before it goes live and can ask for changes.
IncludedTikTok Videos
Videos made and edited by our team for TikTok, from your product photos and clips.
Premium add-onDedicated Account Manager
One named person who knows your brand and answers your questions.
IncludedMonthly Reporting
Reach, engagement, followers and website visits from social, with what we’ll do next.
IncludedReach buyers faster with paid ads
Google Ads
Shopping, Performance Max and Search ads for people already searching for your products.
We’re a Google PartnerSee our Google Ads management →Facebook & Instagram Ads
Advantage+ Sales, catalog and retargeting ads that reach new buyers and bring back visitors.
Feed, Reels and Stories adsSee our Facebook ads management services →TikTok Ads
Spark Ads that boost your best TikTok videos, plus product ads for stores with TikTok Shop.
Works with your TikTok videosAsk about TikTok ads →Results we’ve delivered for online businesses
What store owners say about working with us
Web commerce pros created a really lovely design for our website. They also changed the layout for our images and updated/resized images so that the site is overall much more attractive. We have been receiving a lot of positive feedback from customers on the ease of use and the overall look of our site. In addition, we are very grateful to Roy for coming up with a creative solution for allowing customers to easily create their own quotes, which has been very helpful to both our operations and our customers.
Webecommercepros are great web developers and good people. They moved our 1,000+ page website from our old platform to BigCommerce and did it fast and efficiently. They created all of our new artwork, 301 redirects, converted all of our products and more in record time at a very reasonable cost. We use them for all of our ongoing work like increasing load speed, updating our theme and shopping cart and site changes that we ask for. Highly recommend!
Want social media that sends people to your store?
Get a free social media audit for your store. No obligation.
Our social media management process
Discovery call
Your products, customers, brand voice and goals.
Day 1Audit & strategy
Profiles, past posts and competitors reviewed. Channels and content mix agreed.
Week 1Access
You give us access to your pages and accounts. You keep ownership.
Week 1First calendar
Your first month of posts planned and sent for your approval.
Week 2Publish & reply
Posts go live on schedule. Comments and messages answered.
OngoingReport monthly
What worked, what didn’t and the plan for next month.
MonthlyReports that show more than likes
- Reach and engagement by channel and by post
- Your best posts, and what we’ll make more of
- Follower growth
- Website visits and sales from social, from Google Analytics
- Organic and paid results shown separately
- Comments and messages handled
- Monthly report, or twice a month on request
How we measure: likes aren’t sales. We add tracking tags to the links in your posts and bio, so Google Analytics can show visits and orders that came from social media. Click reporting may not capture every influence on a purchase. Engagement rate means likes, comments, shares and saves divided by reach.
| Oct 3 | Customer photo carousel: best post this month | Done |
| Sep 27 | Bio link updated to the new collection | Done |
| Sep 18 | Highlights reorganized: Shipping, Sizes, Reviews | Done |
Social media management company, in-house hire or freelancer?
| What matters | Web Ecommerce Pros | In-house hire | Freelancer |
|---|---|---|---|
| Focus | Built for online stores | Depends on the hire | Often any kind of business |
| Content | Posts, Reels and Stories planned monthly | Depends on their skills | Varies |
| Approval before posting | Every post | Usually | Varies |
| Comments & messages | Included | If they have time | Often extra |
| TikTok videos | Premium add-on, made by our team | Needs video skills | Varies |
| Store know-how | Product tags, catalog and Shopify, with our developers | Rarely | Rarely |
| Holidays & sick days | A team covers for each other | Needs a backup plan | Depends on one person |
| Ads when you need them | Meta, Google and TikTok ads, same team | Usually a separate hire | Often not offered |
Social media management packages
Social Media Management
Facebook and Instagram, managed for you every month.
- Monthly content calendar
- Posts, carousels, Reels and Stories
- The same posts published to Facebook and Instagram
- You approve every post
- Comments and messages answered during agreed hours
- Dedicated account manager
- Monthly report
Social + TikTok
For brands ready to grow on TikTok too.
- Everything in Social Media Management
- TikTok videos made and edited by our team from your clips
- Trends and commercial-use sounds
- TikTok profile managed
- TikTok Shop setup (optional)
- TikTok Spark Ads (optional, ad budget separate)
Social + Ads
Organic posts plus paid ads, from one team.
- Everything in Social Media Management
- Facebook & Instagram ads management
- Catalog and retargeting ads
- Meta pixel and Conversions API checked
- Google or TikTok ads on request
Who our social media management services are for
A great fit if you…
- Sell online and want a brand that looks active and trusted
- Don’t have time to post and reply every week
- Can share product photos, videos and news with us
- Want posts that send people to your website, not just likes
- Sell on Shopify, BigCommerce, WooCommerce, Magento or similar
Probably not a fit if you…
- Need sales next week. Organic social takes months (see our Facebook ads management)
- Want guaranteed followers or viral posts. No honest agency can promise that
- Want to buy followers or likes
- Need LinkedIn outreach or lead generation. Our LinkedIn service is posting only
- Sell only on Amazon (see our Amazon services)
Learn more about social media for online stores
Questions store owners ask about social media management
About social media management
A social media management agency runs your social media for you: it plans a content calendar, creates posts and videos, publishes them, replies to comments and messages, and reports on what’s working. For online stores, that also means showing products clearly and sending people to the store.
Social media management is the organic side: posting, community and your profiles. Social media marketing is broader and usually includes paid ads too. We do both. This page covers management; see our Facebook ads management services for ads.
They do different jobs. Social media management builds your brand and trust over months, with no ad spend. Facebook and Instagram ads bring sales faster but cost money for every view. Many stores start with one and add the other.
It depends on your package and channels. We agree on the number of posts per week before we start, and you see them all in the content calendar.
Content & channels
Facebook and Instagram are in every plan. TikTok is a premium add-on. We also manage LinkedIn company pages and Pinterest on request, when they fit your customers.
We do. We write captions, design posts and edit videos from your product photos and footage. You share products, news and offers with us. In the TikTok add-on, you send product photos and short phone clips, and our team turns them into TikTok videos.
Yes. You see every post in the content calendar before it’s published and can ask for changes.
Yes. In our main plan, each post is planned once and published to both. TikTok gets its own videos, because it usually needs its own concepts and editing.
TikTok & ads
Yes, as a premium add-on. Our team makes and edits TikTok videos from your product photos and phone clips (we tell you what to record), keeps up with trends, uses sounds cleared for business use, and manages your profile.
Yes, for eligible stores. We can connect your store to TikTok Shop, add your products and get product links ready for your videos. It’s an option in the TikTok add-on.
Yes, as an option. We run Spark Ads, which boost your best organic TikTok videos, and product ads once TikTok Shop is live. Your ad budget is paid to TikTok, separate from our fee.
Yes. Our ads team runs Meta ads alongside your posts. See our Facebook ads management services, and our Google Ads agency page for Google.
Working with us
You do. You give us access to your pages and accounts, and you keep full ownership of them and everything we post.
Yes. One named account manager knows your brand, plans your content with you and answers your questions.
Every month you get a report with reach, engagement, follower growth and website visits from social, plus what we’ll do next. We can report twice a month on request.
Every package is custom-quoted after a free social media audit, based on your channels, the number of posts and whether you add TikTok or ads.
Ready for social media that works for your store?
Talk to a social media specialist about your store. No pressure, no long sales pitch.
Or call 888-711-2347
