AI-FIRSTSocial Media Management

Social Media Management Agency for Stores Tired of Posting Without Results

We help ecommerce businesses get more sales from social media. We plan your content calendar, create posts, Reels, and Stories, and manage your Facebook and Instagram campaigns to bring more customers to your store.

We also handle comments and messages, track results, and make sure every post gets your approval before it goes live. Need TikTok content too? We offer that as an add-on.

We manageFacebookInstagramTikTokLinkedInPinterest
Social mediastridesupply · Facebook, Instagram & TikTok
Content calendar This week
MonPostPost
TuePost
WedStory
ThuVideoReel
FriEvent
SatPostPost
Sun
Your approvals Before posting
  • Next week · 9 postsApproved
  • Reel: “How we pack orders”Edit requested
  • Holiday gift guide carouselWaiting for you
Monthly reach
18k18k
Engagement rate
1.2%1.2%
Website visits from social
310310
Illustrative example store, not client dataAuto-plays · hover to pause
Free social media audit

Get your free social media audit

Tell us about your store and a social media specialist will email you for your profile links. We look at what’s visible on your public profiles and send back a short report on what to fix first. This first review needs no account access, though deeper numbers like reach do.

  • Profiles, bios and links checked
  • How often you post, and when
  • Which posts get the most likes and comments
  • What your competitors post
  • Quick wins to use this month
Request your free audit

No obligation. We never share your data.

Common social media problems

Why your social media isn’t helping your store

Store owners tell us the same six things again and again. Each one has a fix, and it starts with a plan and people to carry it out.

Posting with no plan

Posts appear whenever someone finds a spare hour. After a few quiet weeks, shoppers start to wonder if you’ve closed.

Last post: 23 days ago

Comments and messages left unanswered

Questions about sizing, shipping or returns sit for days, and those customers go shop somewhere else.

14 unanswered comments

Content that doesn’t sell

Pretty photos with no product in sight, no price and no reason to click through to the store.

Link clicks: 0.2%

Profiles that look unfinished

A stale bio, a dead link, empty Highlights. A new visitor decides within seconds whether to follow you.

Bio link: 404

No time to do it well

You’re posting at night once the orders are packed. Creative work is hard when you’re also running the business.

Posted at 11:48 pm

No idea what’s working

Likes rise and fall, yet nobody can say which posts brought visits or sales.

Website visits from social: unknown
20+

Years building and growing online stores

10+

Ecommerce platforms we develop on and market for

5.0

Average rating from 226 client reviews

600+

Online stores we’ve worked with

What we post

Social media content that sells your products

Each month we map out a mix of posts that earn trust and send customers to your store. We build them from the product photos, videos and news you share with us.

Product posts & carousels

Clear shots of what you sell, with prices, key features and a good reason to tap through to your store.

Reels & short videos

Short vertical videos cut from your footage. Think demos, unboxings, how-tos and quick tips.

Stories & Highlights

Stories in a daily rhythm for new arrivals, polls and offers, then saved to the Highlights on your profile.

Customer content & reviews

We repost customer photos, reviews and tags with permission. Seeing real people use your product earns trust that’s hard to fake.

Brand & behind the scenes

Your team, your story and how products get made or packed. People like knowing who’s on the other end of an order.

Launches, sales & seasons

New drops, holidays and sales get planned well ahead, so nobody is scrambling the night before.

Channels

Social media channels we manage

Every plan covers Facebook and Instagram. TikTok is a premium add-on, and LinkedIn or Pinterest can be added when your customers actually use them.

Facebook page management

Main plan

As a Facebook management agency, we handle posts, Reels, events and replies on your page. In the main plan, each post goes to both Facebook and Instagram.

  • Page posts and Reels
  • Comments and messages answered
  • Page details, hours and links kept up to date

Instagram management

Main plan

Our Instagram management service covers feed posts, carousels, Reels and Stories, and keeps your profile and Highlights looking like your brand.

  • Posts, carousels and Reels
  • Stories and Highlights
  • Product tags where your store is eligible

TikTok management

Premium add-on

Original TikTok videos from our team, built from your clips. Each one is made for TikTok, which is why it’s priced separately.

  • Videos made and edited from your clips
  • Trends and commercial-use sounds
  • TikTok Shop and TikTok ads as options

LinkedIn company page

On request

Company page posts for B2B, wholesale and founder-led brands selling to other businesses.

  • Company news and product posts
  • Planned with your other channels, written for a business audience
  • Posting only, with no outreach

Pinterest

On request

Pins and boards for products people plan and save for, such as home, fashion, food and gifts.

  • Product pins linked to your store
  • Boards by season and theme
  • Pins from your existing content

Not sure which channels fit your store?

The free audit comes with a recommendation on where your customers spend their time and which channel to start with.

TikTok for online stores

TikTok management is a premium add-on

Even with the same footage, TikTok usually calls for its own concepts, scripts and editing. Since each video is planned and edited for the platform, it’s a separate, higher-priced option you can add to any plan.

TikTok management Included in the add-on

Our team makes short videos from your product photos and clips. Expect product demos, trend ideas, tips and behind-the-scenes footage, finished with captions, on-screen text, music and voiceovers, and we use AI-assisted editing tools along the way. Music comes from TikTok’s Commercial Music Library, so it’s cleared for business use.

TikTok Shop setup Optional

For eligible stores, we connect your shop, add your products and get product links ready for your videos.

TikTok Ads Optional

Spark Ads that promote your best organic videos, plus product ads once TikTok Shop is live. You pay your ad budget to TikTok on top of our fee.

What you provide. Product photos and short phone clips. We’ll tell you what to film, then turn it into TikTok videos.

TikTok add-on

stridesupply · videos, TikTok Shop and ads

  • TikTok profile set up
  • Videos made & edited by our team
  • Trends & commercial-use sounds checked
  • TikTok Shop connected (option)
  • Product links on videos
  • Spark Ads boosting the best video (option)
This month
PostedPacking for a 3-day hike in 30 seconds
Added18 products to TikTok Shop
BoostedTop video as a Spark Ad
Illustrative example, not client data
Content calendar

How a month of social media works with us

You always know what’s going out, when and why, and nothing goes live without your OK.
1
Plan

A calendar for the coming month, built around your products, launches and holidays.

2
Create

We write captions, design posts and cut the videos.

3
You approve

Every post lands in front of you first, and you can ask for changes.

4
Publish & reply

Posts go out on schedule while we handle comments and messages.

November content calendar
14 of 16 approved
  • Mon 3Product carouselTrail X · 3 colorsApproved
  • Wed 5ReelHow we pack ordersEdit requested
  • Fri 7Customer photoRepost from @jess.hikesApproved
  • Tue 9Gift guide carouselHoliday picks under $100Waiting for you
Your note: “Can we show the new box in the packing Reel?” · Our reply: Updated, ready for review.
Illustrative example, not client data
Community management

Comments and messages answered in your brand voice

A question about sizing, shipping or returns that sits unanswered can cost you the sale. We reply during agreed hours on Facebook, Instagram and TikTok, and hand orders, refunds and complaints to your team.
  • Comments and direct messages answered during agreed hours
  • Routine replies follow answer guidelines you approve
  • Order and refund questions passed to your team
  • Complaints and sensitive questions go to your team, so nobody guesses at an answer
  • Spam hidden and repeat questions turned into posts
Comments & messages
All answered
Instagram commentDo these run true to size?
Stride SupplyThey fit true to size. Between sizes? Go half a size up. Free returns, too!
Answered
Facebook messageWhere’s my order? #10482
Stride SupplySorry for the wait! I’ve passed your order number to our team, and they’ll get back to you directly.
Sent to your team
TikTok commentIs this waterproof??
Stride SupplyWater-resistant, yes. Fully waterproof, no. Great for wet trails, not for river crossings.
Answered
Illustrative example, not client data
Service overview

Social media management services for online stores

From the content calendar to replies and reports, here’s what ecommerce social media management covers for your store.

Social media audit

We review your profiles, content, posting times and competitors, then hand you a short list of what to fix first.

Content calendar

One month at a time, planned around your products, launches, holidays and sales.

Post design & captions

We design posts and carousels in your brand style and write the captions and hashtags.

Reels & short videos

Short videos cut from your product footage and customer content.

Stories & Highlights

Stories for new arrivals, polls and offers, kept on your profile as Highlights.

Community management

We answer comments and messages during agreed hours and hand order questions to your team.

Included

Profile setup & optimization

Bios, links, Highlights covers and page info set up so visitors want to follow.

Instagram shopping & product tags

Product tags on posts and Reels, linked to your catalog, wherever your store is eligible.

Approval before posting

Every post comes to you before it goes live, and you can request changes.

Included

TikTok videos

Our team makes and edits TikTok videos from your product photos and clips.

Premium add-on

Dedicated account manager

One named contact who knows your brand and replies when you have questions.

Included

Monthly reporting

Reach, engagement, followers and website visits from social, plus what we plan to do next.

Included
Need faster results?

Reach customers faster with paid ads

Organic social builds your brand and community over months. Paid ads can get your products in front of customers sooner, and our ads team can run them next to your posts using the content that’s already working.

Google Ads

Shopping, Performance Max and Search ads that reach people already searching for your products.

We’re a Google PartnerSee our Google Ads management →

Facebook & Instagram Ads

Advantage+ Sales, catalog and retargeting ads that reach new customers and bring past visitors back.

Feed, Reels and Stories adsSee our Facebook ads management services →

TikTok Ads

Spark Ads that promote your best TikTok videos, plus product ads for stores with TikTok Shop.

Works with your TikTok videosAsk about TikTok ads →
Client reviews

What store owners say about working with us

Real reviews from real clients.
Read all reviews

I continue to enjoy working with this company. They created the most beautiful website ever! They are proactive and helped get my product off the ground quickly. Their knowledge in navigating the backend of Shopify as well as social media has been a huge help. I trust them implicitly and bonus they are fun to collaborate with.

Melissa
Shopify store

Web commerce pros created a really lovely design for our website. They also changed the layout for our images and updated/resized images so that the site is overall much more attractive. We have been receiving a lot of positive feedback from customers on the ease of use and the overall look of our site. In addition, we are very grateful to Roy for coming up with a creative solution for allowing customers to easily create their own quotes, which has been very helpful to both our operations and our customers.

Anna Flanguagelizard.com
Design & custom features

Webecommercepros are great web developers and good people. They moved our 1,000+ page website from our old platform to BigCommerce and did it fast and efficiently. They created all of our new artwork, 301 redirects, converted all of our products and more in record time at a very reasonable cost. We use them for all of our ongoing work like increasing load speed, updating our theme and shopping cart and site changes that we ask for. Highly recommend!

Cary Cliffordhubcapmike.com
BigCommerce migration

Want social media that sends people to your store?

Ask for a free social media audit of your store. There’s no obligation.

How it works

Our social media management process

Six clear steps, one account manager and a content calendar you sign off on.
1

Discovery call

We learn your products, customers, brand voice and goals.

Day 1
2

Audit & strategy

We review your profiles, past posts and competitors, then agree on channels and a content mix.

Week 1
3

Access

You give us access to your pages and accounts, and they stay yours.

Week 1
4

First calendar

We plan your first month of posts and send it to you for approval.

Week 2
5

Publish & reply

Posts go live on schedule and we answer comments and messages.

Ongoing
6

Report monthly

What worked, what didn’t and what we’ll do next month.

Monthly
Reporting

Reports that track visits and sales from social

Every report covers what we posted, how people responded and how many of them came to your store.
  • Reach and engagement by channel and by post
  • Your best posts and what we’ll make more of
  • Follower growth
  • Website visits and sales from social, from Google Analytics
  • Organic and paid results shown separately
  • Comments and messages handled
  • Monthly report, or twice a month on request

How we measure it. Likes alone don’t show sales, so we add tracking tags to the links in your posts and bio. That lets Google Analytics show the visits and orders that came from social media. Click reporting can miss some of what influenced a purchase. Engagement rate is likes, comments, shares and saves divided by reach.

The tools behind your reports
Meta Business SuiteTikTok AnalyticsGoogle AnalyticsShopify
Your social media report
October
Reach64.2k▲ 38% vs. last month
Engagement rate4.1%▲ 0.9 pts
New followers540▲ 22%
Website visits from social1,280▲ 31%
Oct 3Customer photo carousel: best post this monthDone
Sep 27Bio link updated to the new collectionDone
Sep 18Highlights reorganized: Shipping, Sizes, ReviewsDone
Illustrative example, not client data
Compare your options

Social media management company, in-house hire or freelancer?

Want to hire a social media manager for your small business? Here’s how the three options stack up.
What mattersWeb Ecommerce ProsIn-house hireFreelancer
FocusBuilt for online storesDepends on the hireOften any kind of business
ContentPosts, Reels and Stories planned monthlyDepends on their skillsVaries
Approval before postingEvery postUsuallyVaries
Comments & messagesIncludedIf they have timeOften extra
TikTok videosPremium add-on, made by our teamNeeds video skillsVaries
Store know-howProduct tags, catalog and Shopify, with our developersRarelyRarely
Holidays & sick daysOur team covers for each otherNeeds a backup planDepends on one person
Ads when you need themMeta, Google and TikTok ads, same teamUsually a separate hireOften not offered
Ways to work with us

Social media management packages and pricing

Pricing for our social media management services is quoted per store after a free social media audit. It depends on your channels, how many posts you need and how much video you want.
Most popular

Social media management

Facebook and Instagram, run for you every month.

  • Monthly content calendar
  • Posts, carousels, Reels and Stories
  • The same posts published to Facebook and Instagram
  • You approve every post
  • Comments and messages answered during agreed hours
  • Dedicated account manager
  • Monthly report
Book a Call

Social + TikTok

For brands that want TikTok in the mix.

  • Everything in Social Media Management
  • TikTok videos made and edited by our team from your clips
  • Trends and commercial-use sounds
  • TikTok profile managed
  • TikTok Shop setup (optional)
  • TikTok Spark Ads (optional, ad budget separate)
Get a Quote

Social + Ads

Organic posts and paid ads from the same team.

Get a Quote
Your quote spells out how many posts you get each month and the mix of carousels, Reels, Stories and TikTok videos; whether a post shared to Facebook and Instagram counts once; revision rounds and approval deadlines; reply hours and channels; and what happens when photos, clips or approvals come in late. Ad budgets are paid separately.
Is this a fit?

Who our social media management services are for

A great fit if you…

  • Sell online and want a brand that looks active and trusted
  • Don’t have time to post and reply every week
  • Can share product photos, videos and news with us
  • Want posts that bring visitors to your website
  • Sell on Shopify, BigCommerce, WooCommerce, Magento or similar

Probably not a fit if you…

  • Need sales next week. Organic social takes months, so ads fit better (see our Facebook ads management)
  • Want guaranteed followers or viral posts. We can’t promise either
  • Want to buy followers or likes
  • Need LinkedIn outreach or lead generation. Our LinkedIn service covers posting only
  • Sell only on Amazon (see our Amazon services)
FAQ

Questions store owners ask about social media management

The same questions people ask ChatGPT and Google before they hire a social media management agency, answered by our team.

About social media management

It runs your social media for you. That means planning a content calendar, creating posts and videos, publishing them, replying to comments and messages, and reporting on what’s working. For an online store, it also means showing products clearly and sending people to your store.

Management is the organic side, meaning posting, community and your profiles. Marketing is broader, and a social media marketing agency usually adds paid ads. We do both. This page covers management, and our Facebook ads management services cover ads.

They do different jobs. Management builds your brand and trust over months and needs no ad spend. Facebook and Instagram ads bring sales sooner, but you pay for every view. Many stores start with one and add the other later.

It depends on your package and channels. Before we start, we agree on how many posts go out each week, and every one shows up in your content calendar.

Let’s grow your brand on social media

Ready for social media that works for your store?

Talk to a social media specialist about your store and ask whatever you like.

Or call 888-711-2347

Contact us