Website support for ecommerce stores

Ecommerce Website Maintenance Services

The help you need without hiring additional staff.

Regular maintenance for your ecommerce website supports business continuity and helps you catch problems before they cost you sales. Get help when you need it, reserve support time each month, or add a dedicated resource to your team.

See Support Options
Shopify Select PartnerOfficial Shopify PartnerView Shopify profile ↗
BigCommerce PartnerBigCommerce PartnerView BigCommerce profile ↗
20+ years in ecommerce

How support works

  • An agreed task listTasks, priorities and responsibilities set first
  • Time logged per taskVisible in our client dashboard
  • A work-and-time summaryWhat was done and the time used
  • Larger projects quoted separatelyNo surprises on bigger work

Every engagement has an agreed scope.

Support options

Website Support That Fits Your Workload

Get help when you need it, reserve support time each month, or add a dedicated resource to your team. We agree on the tasks, priorities and responsibilities before work begins.
Pay as You Go

On-Demand Support

Get help with a specific issue or an occasional website task, billed hourly against an agreed scope.

Best for: businesses with occasional updates or a clearly defined task.

  • Content, banner and product updates
  • Troubleshooting a specific website issue
  • Theme, app or plugin configuration
  • Small fixes to existing functionality
  • Testing the areas affected by the work
  • A summary of completed work and time used

We review the request and agree on the estimated work before starting. Further work requires approval, and scheduling depends on availability.

Most Popular Minimum 5 Hours per Month

Monthly Support Retainer

Reserve time each month for routine updates, troubleshooting and an ongoing list of website improvements.

Best for: businesses that need consistent help without hiring a full-time resource.

  • An agreed monthly task list and priorities
  • Routine content, promotional and catalog updates
  • Troubleshooting and small fixes
  • Relevant theme, app or plugin checks
  • Scheduled maintenance checks defined for your platform
  • Testing of completed changes
  • Task tracking and a monthly work-and-time summary

Work is planned within your agreed monthly allowance. Additional hours or larger tasks require approval before proceeding.

Dedicated Capacity

Dedicated Full-Time Resource

Add a dedicated resource for a steady workload of website updates, maintenance and operational tasks.

Best for: businesses with enough ongoing work to require full-time capacity.

  • A role and skill set matched to the agreed workload
  • Day-to-day website and catalog tasks
  • Assigned maintenance and troubleshooting work
  • Coordination with your internal team
  • An agreed task queue and priorities
  • Work tracking and progress reporting
  • Testing and documentation appropriate to assigned tasks

Working hours, responsibilities, communication and required skills are agreed before the engagement begins. Specialist work outside the assigned role is scoped separately.

Every engagement has an agreed scope. Platform subscriptions, hosting and paid software are separate unless included in your proposal. Larger projects are assessed separately. Not sure which fits? .

Platforms

Support for the Platform You Run

We have experience with all the major shopping cart platforms. Pick yours to see how we work with it, then tell us which version and apps or plugins you use so we can confirm what we can support.
What we help with

Ecommerce Service Benefits

The help you need without hiring additional staff. Tasks are agreed within your chosen engagement, and checks such as backups, monitoring or security reviews are included only when they are explicitly scoped.

Day-to-day website changes

We update your ecommerce website with promotional banners, new pages, holiday notifications or small front-end changes, so you can save your time for more urgent business matters.

Fixing urgent issues

We investigate a specific problem and fix it where we can. Availability depends on your engagement and our scheduling, and emergency cover needs to be agreed.

Inventory and catalog updates

Update or add new products, SKUs, prices and images any time you want within your agreed allowance.

Store improvements

Small improvements to existing functionality, theme, app and plugin configuration, with testing of the areas affected.

Speed optimization

We look at what is slowing your store down, such as images, scripts and apps, before recommending changes. We do not promise a particular speed score.

On-site SEO

Titles, descriptions, headings and similar on-page updates. We do not promise rankings.

What is the process?

From First Conversation to Your First Month

Larger tasks and projects that require additional hours are quoted as separate projects.
1

Requirements

We discuss your business requirements and goals with you, and prepare a customized proposal. Once the agreement is signed, the first month of service starts.

Requirements
2

Account configuration

A point of contact is assigned and you meet your team. Your account is set up in our client dashboard, where you can begin uploading tasks.

Setup
3

Time tracking

Time is logged in our client dashboard for every task you assign. You can check jobs and time logs at any time during the month.

Track
4

Reporting and billing

After the first month, a detailed hours report and invoice are sent for your review. If anything about the hours or tasks needs adjusting, we resolve it with you.

Report
Contact us for pricing

Website Maintenance Packages and Cost

Your quote depends on your platform, website condition, workload and the engagement you choose. We confirm the scope, applicable rates or fees, and approval process before work begins.

Why WEP

A Team That Already Knows Ecommerce

When you hire Web Ecommerce Pros, you are hiring a multi-faceted ecommerce company, with one point of contact for design, development, maintenance and marketing.

20+ years in ecommerce

We have helped hundreds of clients start and improve their ecommerce business.

Every major platform

Experience with Shopify, BigCommerce, Magento and more.

Clear communication

Fast, easy and clear communication from your point of contact, with task and time visibility.

An agreed scope

Tasks, priorities and responsibilities are agreed before work begins.

Our wider ecommerce work

Results we’ve delivered for online businesses

Results from our ecommerce and marketing work for real businesses. These are not maintenance engagements.
View all case studies
Bike Finance Australia
Ecommerce SEOAI Search (AIO)Local SEO

Bike Finance Australia

SEO, AI search and local SEO for an online bike and e-bike finance platform. Over 34 months: 97% of keywords on Google’s page one and 1,259 conversions a month.

Read the case study
City of Games
OpenCart to ShopifyStore Design

City of Games

An urgent OpenCart to Shopify move for an Australian electronics and gaming retailer whose store had broken. Live in four weeks, with checkout cut from six steps to one page and rankings protected by 301 redirects.

Read the case study
Adventure & Eco-Tourism New Zealand
Ecommerce SEOContent Marketing

Adventure & Eco-Tourism New Zealand

SEO for a New Zealand adventure and eco-tourism business. In six months: organic traffic up 121% and conversions more than doubled to 1,931 a month.

Read the case study
Client reviews

What clients say about working with WEP

Real reviews of our agency.
Read all reviews

Webecommercepros are great web developers and good people. They moved our 1,000+ page website from our old platform to BigCommerce and did it fast and efficiently. They created all of our new artwork, 301 redirects, converted all of our products and more in record time at a very reasonable cost. We use them for all of our ongoing work like increasing load speed, updating our theme and shopping cart and site changes that we ask for. Highly recommend!

Cary Cliffordhubcapmike.com
BigCommerce migration

I had Volusion for 15 years as my host and it was never a very good experience. i have wanted to move to another provider and i finally did that using Ecommerce pros. It was a great experience. They delivered as promised. They even did some things that i wanted done that weren't really in the quote and they didn't charge for that. Definitely would use them again!!

Crishttps://earthwoodproducts.com
BigCommerce migration

I had so many questions, but Ali U, was very patient with me and answered all of my questions. He fixed my issues, by the way which took me 2 weeks trying to do it on my own. Ali U, did it in 2 hour!. He also followed up with me to make sure I knew how to implement the changes. I will be using this company for many years to come and would recommend them to anyone who needs expert service at an affordable price with professionalism!!

Dave
Ongoing support

The best eCommerce agency I have ever worked with. They have been helping me for 4 years with my online business on Amazon and with my WordPress website. Highly recommended if you are looking for a professional team who you can use in long run.

Hamid Janruvanti.com
Amazon & WordPress

We have been using Web Ecommerce Pros as our go to developers for our BigCommerce store for over 5 years and counting. They have full capabilities bringing to life your custom development projects as well as ongoing maintenance of your website. I would highly recommend Web Ecommerce Pros!

icingOnTheRingicingonthering.com
BigCommerce development

Very responsive to all needs. Have continued to provide great ongoing support. Fast, efficient and fairly priced.

Keith Johnsonamericanweapon.com
Ongoing support
From our blog

More from our ecommerce team

Guides on AI tools, selling across channels and ecommerce operations.
View all articles
Nov 24, 2025

SEO Considerations for Ecommerce Migration

When you move your store from one platform to another, your SEO is riding shotgun with your revenue. Done right, you carry all ...

Read article →
FAQ

Website maintenance questions, answered

Plain answers about support options, scope and billing.

Choosing an option

Yes. On-Demand Support is available for occasional tasks and defined issues. We review the request, agree on the work and confirm availability before starting.

Monthly Support Retainers start with a minimum commitment of five hours per month. We agree on the priorities and work that fit your allowance.

We discuss the additional work and obtain approval for extra hours or a separate project before proceeding.

Yes. We discuss the workload and required skills, then agree on the resource’s responsibilities, working arrangements and communication process.

Choose On-Demand Support for occasional work, a Monthly Support Retainer for recurring needs, or a Dedicated Full-Time Resource for a sustained workload. We can help assess the best fit.

Let’s talk

Tell Us What Your Website Needs

Share your platform and the kind of help you are looking for. We will help you choose between on-demand help, a monthly retainer or a dedicated resource.

Please don’t include passwords, API keys or customer information.

Book a Call

Or call 888-711-2347

Discuss your website support

Book a CallDiscuss My Project