AI-FIRSTSocial Media Management

Social Media Management Agency for Stores Tired of Posting Without Results

We help ecommerce businesses get more sales from social media. We plan your content calendar, create posts, Reels, and Stories, and manage your Facebook and Instagram campaigns to bring more customers to your store. We also handle comments and messages, track results, and make sure every post gets your approval before it goes live. Need TikTok content too? We offer that as an add-on.

We manageFacebookInstagramTikTokLinkedInPinterest
Social mediastridesupply · Facebook, Instagram & TikTok
Content calendar This week
MonPostPost
TuePost
WedStory
ThuVideoReel
FriEvent
SatPostPost
Sun
Your approvals Before posting
  • Next week · 9 postsApproved
  • Reel: “How we pack orders”Edit requested
  • Holiday gift guide carouselWaiting for you
Monthly reach
18k18k
Engagement rate
1.2%1.2%
Website visits from social
310310
Illustrative example store, not client dataAuto-plays · hover to pause
Free social media audit

Start with a free social media audit

Send us a few details about your store. Someone from our ecommerce social media marketing agency team emails you back for your profile links, looks over what the public can see, and sends a short report on what to fix first. That first look needs no account access. Reach and other private numbers do.

  • Your bio, links and profile setup
  • Your posting rhythm and timing
  • Which posts people actually respond to
  • What rival stores are sharing
  • Easy fixes to make right away
Request your free audit

No obligation. We never share your data.

Common social media problems

Why your posts are not bringing buyers in

Most store owners tell us the same story. It is fixable, and it starts with a plan and people to carry it out.

Posting with no plan

You post in bursts, then vanish for a month. Visitors start to wonder if anyone is still home.

Last post: 23 days ago

Comments and messages left unanswered

Someone asks about sizing or returns, hears nothing for days, and buys from a competitor.

14 unanswered comments

Content that doesn’t sell

Pretty pictures that never show what you sell or why anyone should click.

Link clicks: 0.2%

Profiles that look unfinished

A stale bio, a dead link in it, empty Highlights. People judge a profile in a few seconds.

Bio link: 404

No time to do it well

You post at 11 pm after packing orders, and the posts look it. Running the store is already a full job.

Posted at 11:48 pm

No idea what’s working

The likes come and go, yet no one can say which post sent a visitor to your checkout.

Website visits from social: unknown
20+

Years building and growing online stores

10+

Ecommerce platforms we develop on and market for

5.0

Average rating from 224 client reviews

600+

Online stores we’ve worked with

What we post

Posts built to sell products, not just collect likes

Good ecommerce social media earns trust first and sells second. Each month we plan that mix and build it from your product photos, videos and news.

Product posts & carousels

Clear shots of what you sell, with the price, the key details and a link people want to tap.

Reels & short videos

We cut your raw clips into quick vertical videos like demos, unboxings and how-tos.

Stories & Highlights

Light, everyday Stories for new stock, polls and deals, then saved to Highlights so they stick around.

Customer content & reviews

We repost customer photos, reviews and tags with their permission. People trust other buyers more than a brand praising itself.

Brand & behind the scenes

Show the faces and the process, from the people on your team to how an order gets packed.

Launches, sales & seasons

Product launches, holidays and sales get mapped out early, so nothing is rushed the night before.

Channels

Every channel we can run for your store

Every plan covers Facebook and Instagram, and our Instagram management agency team handles both. TikTok costs extra because it needs its own videos. If LinkedIn or Pinterest suit your customers, we add those on request.

Facebook page management

Main plan

Our Facebook management agency team runs your page day to day, from posts and Reels to events and replies. On the main plan, each post goes out on Facebook and Instagram together.

  • Reels and posts on your page
  • Replies to comments and messages
  • Hours, contact info and links kept up to date

Instagram management

Main plan

Our Instagram management service covers feed, Reels and Stories, and keeps your profile on brand.

  • Photos, carousels and Reels
  • Stories saved as Highlights
  • Product tags if your store qualifies

TikTok management

Premium add-on

We create fresh videos for TikTok rather than recycling your Instagram posts. Each one takes real work, so it is priced separately.

  • Edited videos built from your clips
  • Trends plus sounds cleared for business
  • Optional TikTok Shop and TikTok ads

LinkedIn company page

On request

For wholesale and B2B stores, we write posts for your LinkedIn company page.

  • Updates on your company and products
  • Business-minded copy that fits your other channels
  • Posts only, and no outreach

Pinterest

On request

Great for things people save for later, such as home goods, fashion, food and gifts.

  • Pins that link back to your products
  • Boards sorted by season or theme
  • Pins made from content you already have

Not sure which channels fit your store?

Your free audit answers that. We tell you where your customers spend time and which channel to start with.

TikTok for online stores

TikTok comes as a premium add-on

The same clip rarely works on both Instagram and TikTok. TikTok wants its own concept, script and edit. So we build each video from scratch for it, and that makes it a higher-priced option you can add to any plan.

TikTok management Included in the add-on

You send phone clips and product photos. We cut them into TikTok videos with demos, trends, quick tips and a look behind the scenes. Captions, on-screen text, music and voiceover are part of the job, and AI-assisted editing speeds things up. Every sound comes from TikTok’s Commercial Music Library, so it is fine for business use.

TikTok Shop setup Optional

If your store qualifies, we connect your shop, add the products and set up links for your videos.

TikTok Ads Optional

Spark Ads put budget behind a video that already works. Product ads can follow once TikTok Shop is live. Ad spend is separate from our fee.

What you provide: product photos and short phone clips. We tell you what to record, then we turn it into TikTok videos.

TikTok add-on

stridesupply · videos, TikTok Shop and ads

  • TikTok profile set up
  • Videos made & edited by our team
  • Trends & commercial-use sounds checked
  • TikTok Shop connected (option)
  • Product links on videos
  • Spark Ads boosting the best video (option)
This month
PostedPacking for a 3-day hike in 30 seconds
Added18 products to TikTok Shop
BoostedTop video as a Spark Ad
Illustrative example, not client data
Content calendar

How a month of social media works with us

You always know what is going out and when. Nothing goes live until you say so.
1
Plan

We build next month’s plan from your product launches, sales and holidays.

2
Create

Our team writes the copy, designs the graphics and cuts the video.

3
You approve

You look at every post first. Not right? Tell us and we fix it.

4
Publish & reply

Everything goes live on its date, and our team keeps up with the replies.

November content calendar
14 of 16 approved
  • Mon 3Product carouselTrail X · 3 colorsApproved
  • Wed 5ReelHow we pack ordersEdit requested
  • Fri 7Customer photoRepost from @jess.hikesApproved
  • Tue 9Gift guide carouselHoliday picks under $100Waiting for you
Your note: “Can we show the new box in the packing Reel?” · Our reply: Updated, ready for review.
Illustrative example, not client data
Community management

Questions answered the way you would answer them

A question about sizing or returns left hanging can cost you a sale. We reply on your channels during hours we agree on. Orders, refunds and complaints go to your team.
  • We reply to comments and DMs during the hours we agree on
  • Everyday answers follow guidelines you sign off on
  • Anything about orders or refunds goes to your team
  • Complaints and touchy topics go to your team, so we never wing an answer
  • We hide spam and turn repeat questions into new posts
Comments & messages
All answered
Instagram commentDo these run true to size?
Stride SupplyThey fit true to size. Between sizes? Go half a size up. Free returns, too!
Answered
Facebook messageWhere’s my order? #10482
Stride SupplySorry for the wait! I’ve passed your order number to our team, and they’ll get back to you directly.
Sent to your team
TikTok commentIs this waterproof??
Stride SupplyWater-resistant, yes. Fully waterproof, no. Great for wet trails, not for river crossings.
Answered
Illustrative example, not client data
Service overview

What our social media management services cover

From the first calendar to the last report, here is what you get so your store stays active and easy to trust.

Social Media Audit

We look at your profiles, content, timing and rivals, then hand you a short list of fixes.

Content Calendar

A month-by-month plan tied to what you sell and when you sell it.

Post Design & Captions

Branded graphics and carousels, plus the captions and hashtags, all done for you.

Reels & Short Videos

We turn your product clips and customer content into short videos.

Stories & Highlights

Stories for new stock, polls and deals, parked in Highlights so visitors can find them later.

Community Management

We handle comments and messages in agreed hours and pass order problems to your team.

Included

Profile Setup & Optimization

We tidy your bio, links, Highlight covers and page details so visitors want to follow.

Instagram Shopping & Product Tags

If your store is eligible, we tag products in posts and Reels and connect them to your catalog.

Approval Before Posting

Nothing is published until you have seen it and said yes.

Included

TikTok Videos

Our team turns your photos and clips into videos built for TikTok.

Premium add-on

Dedicated Account Manager

A single contact who learns your brand and picks up when you have questions.

Included

Monthly Reporting

A monthly look at reach, engagement, followers and store visits, plus our next move.

Included
Need faster results?

Paid ads can speed things up

Organic social builds trust slowly. Ads can get your products in front of buyers sooner. Our ads team can run them next to your posts, as part of our social media marketing agency work, and reuse the content that is already working.

Google Ads

Shopping, Performance Max and Search campaigns that reach people already looking for what you sell.

We’re a Google PartnerSee our Google Ads management →

Facebook & Instagram Ads

Advantage+ Sales, catalog and retargeting ads, so new buyers find you and past visitors return.

Feed, Reels and Stories adsSee our Facebook ads management services →

TikTok Ads

Spark Ads give your best TikTok clips more reach. Stores on TikTok Shop can add product ads.

Works with your TikTok videosAsk about TikTok ads →
Client reviews

What store owners say about working with us

Real reviews from real clients.
Read all reviews

I continue to enjoy working with this company. They created the most beautiful website ever! They are proactive and helped get my product off the ground quickly. Their knowledge in navigating the backend of Shopify as well as social media has been a huge help. I trust them implicitly and bonus they are fun to collaborate with.

Melissa
Shopify store

Web commerce pros created a really lovely design for our website. They also changed the layout for our images and updated/resized images so that the site is overall much more attractive. We have been receiving a lot of positive feedback from customers on the ease of use and the overall look of our site. In addition, we are very grateful to Roy for coming up with a creative solution for allowing customers to easily create their own quotes, which has been very helpful to both our operations and our customers.

Anna Flanguagelizard.com
Design & custom features

Webecommercepros are great web developers and good people. They moved our 1,000+ page website from our old platform to BigCommerce and did it fast and efficiently. They created all of our new artwork, 301 redirects, converted all of our products and more in record time at a very reasonable cost. We use them for all of our ongoing work like increasing load speed, updating our theme and shopping cart and site changes that we ask for. Highly recommend!

Cary Cliffordhubcapmike.com
BigCommerce migration

Want your posts to bring people to your store?

Request your free audit and see where your profiles stand. No strings.

How it works

How we run your social media each month

You get a clear routine, one account manager and a calendar you sign off on.
1

Discovery call

A chat about who you sell to, how you sound and what you want.

Day 1
2

Audit & strategy

We study your profiles, old posts and rivals. Then we agree on the channels and content mix.

Week 1
3

Access

You grant us access to your accounts. They stay yours.

Week 1
4

First calendar

Your first month gets planned and sent to you to review before anything runs.

Week 2
5

Publish & reply

Posts go out on their dates and we keep up with replies.

Ongoing
6

Report monthly

You get the honest results and a plan for the month ahead.

Monthly
Reporting

Reporting that counts store visits

See what went up, what landed with people and how many of them clicked through to your site.
  • How far each post traveled and how people reacted
  • Top performers and plans to repeat them
  • New followers
  • Store visits and orders from social, as Google Analytics sees them
  • Organic and paid numbers listed apart
  • Messages and comments we answered
  • Sent monthly, or twice a month if you ask

How we measure: we tag the links in your posts and bio so Google Analytics can tell you which visits and orders started on social. No report catches every influence behind a purchase. Engagement rate is the total of likes, comments, shares and saves divided by reach.

The tools behind your reports
Meta Business SuiteTikTok AnalyticsGoogle AnalyticsShopify
Your social media report
October
Reach64.2k▲ 38% vs. last month
Engagement rate4.1%▲ 0.9 pts
New followers540▲ 22%
Website visits from social1,280▲ 31%
Oct 3Customer photo carousel: best post this monthDone
Sep 27Bio link updated to the new collectionDone
Sep 18Highlights reorganized: Shipping, Sizes, ReviewsDone
Illustrative example, not client data
Compare your options

Who should run your social media, a team, a hire or a freelancer?

Thinking about hiring a social media manager for a small business? Here is how the three routes compare.
What mattersWeb Ecommerce ProsIn-house hireFreelancer
FocusFocused on online storesUp to who you hireMany serve all industries
ContentA monthly plan for posts, Reels and StoriesBased on their skill setVaries
Approval before postingEvery postUsuallyVaries
Comments & messagesPart of the planWhen time allowsOften billed extra
TikTok videosOur team makes them, as a premium add-onRequires editing know-howVaries
Store know-howOur developers help with Shopify, catalogs and product tagsRarelyRarely
Holidays & sick daysTeammates step in for each otherYou need a backup planRests on one person
Ads when you need themOne team runs Meta, Google and TikTok adsTypically means another hireMany do not offer it
Ways to work with us

Packages built around your store

Social media management services packages and pricing start with a free audit. We quote after we see your channels, post volume and video needs.
Most popular

Social Media Management

We run Facebook and Instagram for you, all month long.

  • A content calendar each month
  • Everyday posts, Reels and Stories
  • One set of posts on both Facebook and Instagram
  • Your approval on every post
  • Replies to comments and messages in agreed hours
  • One account manager of your own
  • A report every month
Book a Call

Social + TikTok

For brands that want TikTok in the mix.

  • All of the Social Media Management plan
  • TikTok videos created for you out of your clips
  • Trend ideas and cleared music
  • We manage your TikTok profile
  • Optional TikTok Shop setup
  • Optional Spark Ads, with ad spend paid separately
Get a Quote

Social + Ads

Regular posts and paid ads under one roof.

  • All of the Social Media Management plan
  • Managed Facebook and Instagram ads
  • Catalog and retargeting campaigns
  • We check your Meta pixel and Conversions API
  • Google or TikTok ads when you want them
Get a Quote
Your quote specifies: the number of posts per month and the mix of carousels, Reels, Stories and TikTok videos; whether a post shared to Facebook and Instagram counts once; revision rounds and approval deadlines; reply hours and channels; and what happens if photos, clips or approvals arrive late. Ad budgets are paid separately.
Is this a fit?

Is our social media management service right for you?

A great fit if you…

  • Run a small store and want a social media management company’s help
  • Cannot keep up with posting and replying
  • Are happy to send us photos, clips and store news
  • Care more about website visits than a pile of likes
  • Use Shopify, BigCommerce, WooCommerce, Magento or a similar platform

Probably not a fit if you…

  • Need sales by next week. Organic social is slow, so look at our Facebook ads management
  • Expect guaranteed followers or a viral hit. Nobody honest can promise either
  • Hope to purchase followers or likes
  • Looking for LinkedIn outreach or lead gen? We only run company page posts
  • Sell only on Amazon, so our Amazon services fit better
FAQ

Questions store owners ask about social media management

The same questions people ask ChatGPT and Google before they hire a social media management agency, answered by our team.

About social media management

A social media management agency takes the daily grind off your plate. The team plans the calendar, makes the posts and videos, publishes them, answers comments and messages, and reports on what is working. For a store, that also means making products easy to see and giving people a clear path to your site.

Management is the day-to-day organic work. That means posting, community and your profiles. Marketing casts a wider net and usually adds paid ads. We do both through one social media marketing agency service. This page covers management, and our Facebook ads management services page covers ads.

Different jobs. Management builds trust and a following over months, and it needs no ad budget. Facebook and Instagram ads can bring sales sooner, but you pay for the reach. Plenty of stores begin with one and add the other later.

We set a weekly number with you before we begin, based on your plan and channels. Every one of those posts sits in the content calendar for you to see.

Let’s grow your brand on social media

Ready to turn your social profiles into store traffic?

Chat with a social media specialist about what you sell. We keep it low pressure and short.

Or call 888-711-2347

Contact us