AI-FIRSTSocial Media Management

Social Media Management Agency for Stores Tired of Posting Without Results

We help ecommerce businesses get more sales from social media. We plan your content calendar, create posts, Reels, and Stories, and manage your Facebook and Instagram campaigns to bring more customers to your store. We also handle comments and messages, track results, and make sure every post gets your approval before it goes live. Need TikTok content too? We offer that as an add-on.

We manageFacebookInstagramTikTokLinkedInPinterest
Social mediastridesupply · Facebook, Instagram & TikTok
Content calendar This week
MonPostPost
TuePost
WedStory
ThuVideoReel
FriEvent
SatPostPost
Sun
Your approvals Before posting
  • Next week · 9 postsApproved
  • Reel: “How we pack orders”Edit requested
  • Holiday gift guide carouselWaiting for you
Monthly reach
18k18k
Engagement rate
1.2%1.2%
Website visits from social
310310
Illustrative example store, not client dataAuto-plays · hover to pause
Free social media audit

See what your social media is missing, free

Not sure why your social media isn’t bringing more people to your store? We’ll review your public profiles and send you a short report showing what’s missing, what needs fixing, and where to focus first. You don’t need to share account access for this initial review. To check private performance data, such as reach, we’ll need access to your accounts.

  • Your profiles, bios, and links, including anything that could put visitors off
  • Your posting frequency and whether you’re showing up consistently
  • The posts getting the most likes, comments, and attention
  • What competing stores are doing on social media
  • Practical changes you can start making this month
Request your free audit

No obligation. We never share your data.

Common social media problems

Your Social Media Shouldn’t Be Another Thing Falling Behind

It’s easy to let social media slide when you’re busy managing inventory, fulfilling orders, and keeping customers happy. But an inactive page, unanswered questions, or posts that never send anyone to your store can cost you opportunities to sell.

Posting with no plan

When posting depends on having a spare moment, your page can go quiet for weeks. New visitors may wonder whether you’re still in business, especially when your latest post is from last month.

Last post: 23 days ago

Comments and messages left unanswered

Someone wants to know if a product runs true to size or whether you’ll ship to their state. If they don’t get an answer, they may buy from a store that responds first.

14 unanswered comments

Content that doesn’t sell

A good-looking post is a start, not the finish line. People also need to know what you’re selling, why it might suit them, and where to buy it.

Link clicks: 0.2%

Your Profile Leaves Buyers Guessing

A broken link, outdated bio, or missing shipping and product information can make people hesitate. When shoppers land on your profile, they should be able to understand your brand and find your store without hunting for details.

Bio link: 404

No time to do it well

By the time orders are packed and customer emails are answered, social media is the last thing you want to deal with. You need time to run your business, not another job creating content after hours.

Posted at 11:48 pm

No idea what’s working

A post can get plenty of likes without sending a single shopper to your website. You need to see which content earns attention, brings in visitors, and contributes to sales.

Website visits from social: unknown
20+

Years building and growing online stores

10+

Ecommerce platforms we develop on and market for

5.0

Average rating from 224 client reviews

600+

Online stores we’ve worked with

What we post

Social Media Content That Gives People a Reason to Shop

Your feed needs more than product photos on repeat. We plan a mix of content that shows what you sell, answers common questions, gives people a feel for your brand, and makes it easier to shop. You provide your product photos, videos, and updates. We turn them into posts your audience has a reason to engage with.

Product posts & carousels

Show shoppers what they’re getting, what makes the product worth considering, and where to find it. Each post gives them a clear next step toward your store.

Reels & short videos

Turn your existing footage into short videos that show products in action. Think demos, unboxings, quick tutorials, and useful tips that give shoppers more than a static image can.

Stories & Highlights

Keep your audience in the loop with Stories about new arrivals, offers, polls, and everyday updates. Save the useful ones to Highlights so new visitors can find key information later.

Customer content & reviews

Share customer photos, reviews, and tagged posts with permission. Seeing real people use and recommend your products gives potential buyers another reason to trust your brand.

Brand & behind the scenes

Let people see who’s behind the store. Show your team, how you make or pack products, and the details that help shoppers connect with your brand before they buy.

Launches, sales & seasons

Have your new launches, holiday promotions, and seasonal sales planned before they arrive. You’ll have content ready when shoppers are looking for what you sell, rather than scrambling to post at the last minute.

Channels

Facebook, Instagram and TikTok: the channels we manage

Every plan covers Facebook and Instagram. Need TikTok videos too? You can add those separately. We’ll also manage LinkedIn company pages or Pinterest when those channels make sense for your products and customers.

Facebook page management

Main plan

Our Facebook page management covers posts, Reels, events and replies. In the main plan, each post is planned once and published to both Facebook and Instagram.

  • Page posts and Reels
  • Comments and messages answered
  • Page info, hours and links kept current

Instagram management

Main plan

Our Instagram management service covers feed posts, carousels, Reels and Stories, with your profile and Highlights kept looking like your brand.

  • Posts, carousels and Reels
  • Stories and Highlights
  • Product tags where your store is eligible

TikTok management

Premium add-on

Videos made for TikTok by our team, not recycled Instagram posts. It’s priced separately because every video is planned and edited for TikTok.

  • Videos made and edited from your clips
  • Trends and commercial-use sounds
  • TikTok Shop and TikTok ads as options

LinkedIn company page

On request

Company page posts for B2B, wholesale and founder led brands that sell to other businesses.

  • Company news and product posts
  • Planned with your other channels, written for a business audience
  • Posting only, no outreach

Pinterest

On request

Pins and boards for products people plan ahead for, like home, fashion, food and gifts.

  • Product pins linked to your store
  • Boards by season and theme
  • Pins from your existing content

Not sure which channels fit your store?

Your free audit includes a recommendation on where your customers spend their time and where to start.

TikTok for online stores

TikTok management is a premium add-on

TikTok videos take more than reposting a Reel. The opening, pacing, captions, and editing need to suit the platform. That’s why TikTok is a separate add-on, with its own video creation and editing, which you can add to any plan.

TikTok management Included in the add-on

You provide product photos and short clips from your phone. We turn them into TikTok videos featuring product demos, relevant trends, quick tips, and behind-the-scenes moments. Editing can include captions, on-screen text, music, and voiceovers, with AI-assisted tools where useful. We select sounds from TikTok’s Commercial Music Library for business use.

TikTok Shop setup Optional

If your store qualifies, we can connect TikTok Shop, add your products, and prepare product links so viewers can move from your videos to your listings.

TikTok Ads Optional

Get more mileage from your strongest videos with Spark Ads, or run product ads once TikTok Shop is live. Your ad spend is separate from our management fee.

What you provide: product photos and short phone clips. We tell you what to record, then we turn it into TikTok videos.

TikTok add-on

stridesupply · videos, TikTok Shop and ads

  • TikTok profile set up
  • Videos made & edited by our team
  • Trends & commercial-use sounds checked
  • TikTok Shop connected (option)
  • Product links on videos
  • Spark Ads boosting the best video (option)
This month
PostedPacking for a 3-day hike in 30 seconds
Added18 products to TikTok Shop
BoostedTop video as a Spark Ad
Illustrative example, not client data
Content calendar

Know What’s Being Posted Before It Goes Live

You shouldn’t have to wonder what your social media team is posting or discover a post after it’s already live. You’ll see the monthly calendar, review every post, and request changes before anything gets published.
1
Plan

We map out next month’s posts around your products, upcoming launches, promotions, and seasonal events.

2
Create

You get the finished captions, post designs, and edited videos ready for review.

3
You approve

Review each post before it goes live. Need a change? Send us your feedback first.

4
Publish & reply

Your approved content goes out on schedule, and we handle comments and messages during your agreed reply hours.

November content calendar
14 of 16 approved
  • Mon 3Product carouselTrail X · 3 colorsApproved
  • Wed 5ReelHow we pack ordersEdit requested
  • Fri 7Customer photoRepost from @jess.hikesApproved
  • Tue 9Gift guide carouselHoliday picks under $100Waiting for you
Your note: “Can we show the new box in the packing Reel?” · Our reply: Updated, ready for review.
Illustrative example, not client data
Community management

Don’t Leave Potential Buyers Waiting for an Answer

When someone asks about sizing, shipping, or returns, they’re often deciding whether to buy. A slow response can send them elsewhere. We handle routine comments and messages in your brand’s voice during agreed hours, and pass order issues, refund requests, and complaints to your team instead of guessing at answers.
  • Comments and direct messages answered during agreed hours
  • Routine questions answered using guidelines you’ve approved
  • Order and refund queries passed to your team
  • Complaints and sensitive issues flagged for your team to handle
  • Spam removed where supported, with recurring questions turned into useful content
Comments & messages
All answered
Instagram commentDo these run true to size?
Stride SupplyThey fit true to size. Between sizes? Go half a size up. Free returns, too!
Answered
Facebook messageWhere’s my order? #10482
Stride SupplySorry for the wait! I’ve passed your order number to our team, and they’ll get back to you directly.
Sent to your team
TikTok commentIs this waterproof??
Stride SupplyWater-resistant, yes. Fully waterproof, no. Great for wet trails, not for river crossings.
Answered
Illustrative example, not client data
Service overview

Social media management services for online stores

From planning and creating posts to answering questions and tracking website visits, you get help with the day-to-day work of running your store’s social media. Here’s what’s covered.

Social Media Audit

Find out what’s holding your profiles back, which posts attract attention, and what you should fix first.

Content Calendar

Know what you’re posting and when, with a monthly plan built around your products, promotions, launches, and seasonal events.

Post Design & Captions

Get branded posts and carousels, with captions and relevant hashtags ready to publish.

Reels & Short Videos

Turn your product clips and approved customer content into short videos that show your products in action.

Stories & Highlights

Keep followers updated on new arrivals, offers, and polls. Save important Stories to Highlights so visitors can find them later.

Community Management

Get routine comments and messages handled during agreed hours, while order issues and sensitive questions go to the right person on your team.

Included

Profile Setup & Optimization

Make it easier for visitors to understand your brand, find key information, follow your page, and click through to your store with up-to-date bios, links, Highlights covers, and page details.

Instagram Shopping & Product Tags

Where your store qualifies, we add product tags to eligible posts and Reels so shoppers can find products through your connected catalog.

Approval Before Posting

Nothing goes live without your review. Check every post and request changes before it’s published.

Included

TikTok Videos

Get TikTok-specific videos created and edited from your product photos and phone footage.

Premium add-on

Dedicated Account Manager

Work with a dedicated account manager who understands your brand, keeps your content moving, and gives you one person to contact when you have questions.

Included

Monthly Reporting

See how your content is performing, how your audience is growing, how many visitors social media sends to your store, and what to focus on next.

Included
Need faster results?

Want to Reach More Buyers Now? Add Paid Ads.

Organic social media takes time to build an audience and trust. Paid ads can put your products in front of more potential buyers sooner, provided the targeting, offer, and budget make sense. You can add advertising to your management plan and use your strongest content as a starting point.

Google Ads

Reach people searching for products like yours with Google Search, Shopping, and Performance Max campaigns.

We’re a Google PartnerSee our Google Ads management →

Facebook & Instagram Ads

Show your products to potential new customers, promote your catalog, and reconnect with people who’ve already visited your store.

Feed, Reels and Stories adsSee our Facebook ads management services →

TikTok Ads

Put more budget behind TikTok videos that are already getting attention, or run product ads if your store has TikTok Shop set up.

Works with your TikTok videosAsk about TikTok ads →
Client reviews

What store owners say about working with us

Real reviews from real clients.
Read all reviews

I continue to enjoy working with this company. They created the most beautiful website ever! They are proactive and helped get my product off the ground quickly. Their knowledge in navigating the backend of Shopify as well as social media has been a huge help. I trust them implicitly and bonus they are fun to collaborate with.

Melissa
Shopify store

Web commerce pros created a really lovely design for our website. They also changed the layout for our images and updated/resized images so that the site is overall much more attractive. We have been receiving a lot of positive feedback from customers on the ease of use and the overall look of our site. In addition, we are very grateful to Roy for coming up with a creative solution for allowing customers to easily create their own quotes, which has been very helpful to both our operations and our customers.

Anna Flanguagelizard.com
Design & custom features

Webecommercepros are great web developers and good people. They moved our 1,000+ page website from our old platform to BigCommerce and did it fast and efficiently. They created all of our new artwork, 301 redirects, converted all of our products and more in record time at a very reasonable cost. We use them for all of our ongoing work like increasing load speed, updating our theme and shopping cart and site changes that we ask for. Highly recommend!

Cary Cliffordhubcapmike.com
BigCommerce migration

Want social media that sends people to your store?

Start with a free audit of your social media. No obligation.

How it works

Our social media management process

You’ll know what happens next, who’s handling your content, and what you need to provide. We start by learning about your business, then plan and create content for your approval.
1

Discovery call

Your products, customers, brand voice and goals.

Day 1
2

Audit & strategy

Profiles, past posts and competitors reviewed. Channels and content mix agreed.

Week 1
3

Access

You give us access to your pages and accounts. You keep ownership.

Week 1
4

First calendar

Your first month of posts planned and sent for your approval.

Week 2
5

Publish & reply

Posts go live on schedule. Comments and messages answered.

Ongoing
6

Report monthly

What worked, what didn’t and the plan for next month.

Monthly
Reporting

Reports that show more than likes

Likes tell you which posts caught people’s attention. But you also need to know whether anyone clicked through to your website. Your reports cover both, so you can make decisions based on more than engagement alone.
  • Reach and engagement for each channel and post
  • Your strongest posts and what they tell us about your audience
  • Follower growth over time
  • Website visits and tracked sales attributed to social media in Google Analytics
  • Organic results and paid advertising results reported separately
  • Comments and messages handled by our team
  • Monthly reports, with twice-monthly reporting available on request

How we measure: Likes and comments can show interest, but they don’t automatically translate into sales. We add tracking tags to links in your posts and bio so Google Analytics can report website visits and orders attributed to social media. Tracking won’t capture every way social media may influence a purchase. Engagement rate is calculated by dividing likes, comments, shares, and saves by reach.

The tools behind your reports
Meta Business SuiteTikTok AnalyticsGoogle AnalyticsShopify
Your social media report
October
Reach64.2k▲ 38% vs. last month
Engagement rate4.1%▲ 0.9 pts
New followers540▲ 22%
Website visits from social1,280▲ 31%
Oct 3Customer photo carousel: best post this monthDone
Sep 27Bio link updated to the new collectionDone
Sep 18Highlights reorganized: Shipping, Sizes, ReviewsDone
Illustrative example, not client data
Compare your options

Social media management company, in-house hire or freelancer?

Hiring someone in-house can make sense if you have enough work for a full-time role. A freelancer may suit a smaller budget or a limited set of tasks. An agency gives you access to a team. Here’s how the options compare for an online store.
What mattersWeb Ecommerce ProsIn-house hireFreelancer
FocusSocial media support for online storesDepends on the person’s experienceOften works across different business types
ContentMonthly plan for posts, Reels, and StoriesDepends on their skills and workloadDepends on the agreed scope
Approval before postingYou review every postDepends on your processDepends on the agreement
Comments & messagesIncluded during agreed hoursDepends on their availabilityMay cost extra
TikTok videosAvailable as a separate add-onRequires video skills and timeDepends on their services
Store know-howProduct tags, catalogs, and access to ecommerce developersDepends on their experienceDepends on their experience
Holidays & sick daysA team can provide coverageYou may need a backupWork may pause when they’re unavailable
Ads when you need themMeta, Google, and TikTok advertising availableMay require another specialistDepends on their services
Ways to work with us

Social media management services packages and pricing

There’s no one-size-fits-all package. After your free audit, we’ll quote based on the channels you need, how often you want to post, and whether you need video creation or paid ads. You’ll know what’s included before you commit.
Most popular

Social Media Management

Facebook and Instagram, managed for you every month.

  • Monthly content calendar
  • Posts, carousels, Reels and Stories
  • The same posts published to Facebook and Instagram
  • You approve every post
  • Comments and messages answered during agreed hours
  • Dedicated account manager
  • Monthly report
Book a Call

Social + TikTok

For brands ready to grow on TikTok too.

  • Everything in Social Media Management
  • TikTok videos made and edited by our team from your clips
  • Trends and commercial-use sounds
  • TikTok profile managed
  • TikTok Shop setup (optional)
  • TikTok Spark Ads (optional, ad budget separate)
Get a Quote

Social + Ads

Organic posts plus paid ads, from one team.

Get a Quote
Your quote specifies: the number of posts per month and the mix of carousels, Reels, Stories and TikTok videos; whether a post shared to Facebook and Instagram counts once; revision rounds and approval deadlines; reply hours and channels; and what happens if photos, clips or approvals arrive late. Ad budgets are paid separately.
Is this a fit?

A social media management company for small business: is it right for you?

A great fit if you…

  • Sell online and want your social profiles to give shoppers a reason to trust your brand
  • Struggle to find time to plan posts, publish content, and answer questions every week
  • Can share product photos, videos, and business updates with our team
  • Want social media to bring people to your website, not just collect likes
  • Run your store on Shopify, BigCommerce, WooCommerce, Magento, or a similar ecommerce platform

Probably not a fit if you…

  • Need sales within the next week. Organic social media takes time to build traction. Consider our Facebook ads management service if faster reach is a priority.
  • Expect guaranteed followers, viral posts, or sales. No honest agency can promise those outcomes.
  • Want to buy followers or likes instead of building a real audience
  • Need LinkedIn prospecting or lead generation. Our LinkedIn service covers company page posting, not outbound outreach.
  • Sell exclusively on Amazon. Our Amazon services are a better starting point for your business.
FAQ

Questions store owners ask about social media management

The same questions people ask ChatGPT and Google before they hire a social media management agency, answered by our team.

About social media management

A social media management company runs your social media for you. It plans a content calendar, creates posts and videos, publishes them, replies to comments and messages, and reports on what’s working. For an online store, that also means showing products clearly and sending people to your store.

Social media management is the organic side: posting, community and your profiles. A social media marketing agency service is broader and usually includes paid ads too. We do both. This page covers management; see our Facebook ads management services for ads.

They do different jobs. Social media management builds your brand and trust over months, with no ad spend. Facebook and Instagram ads bring sales faster but cost money for every view. Many stores start with one and add the other.

It depends on your package and channels. We agree on the number of posts per week before we start, and you see them all in the content calendar.

Let’s grow your brand on social media

Ready for social media that works for your store?

Talk to a social media specialist about your store. No pressure, no long sales pitch.

Or call 888-711-2347

Contact us